Intelligence
Four touchpoints. One brain.

Our AI products power customer interactions in chat, search, on the phone and through smart devices. And wherever your customers connect with your brand, our system will understand their needs, capture their preferences and communication patterns, and share what it learns across all your touch-points.

The “as-a-service” difference

Unlike typical vendors that rely on you to constantly monitor and optimize, we do all the work for you as your business evolves, from set-up to optimization. Your only job is to tell us what matters to your customers and what matters to you. We’ll take it from there and keep you in the loop.

And because it’s a service, we can agree on and commit to specific KPI’s, like reducing the number of live interactions or driving the purchase of a specific product.

Virtual Assistant

This is a fully-managed text-based Conversational AI product that can be run on your website, your apps, your internal tools, and your social channels. Your customers will get answers faster, 24/7, and if necessary be transferred to a live agent without having to repeat themselves. The agent will get a full history of the conversation up to that point.

Smart Talk

This lets your customers interact with your brand through a smart device like a smart speaker and lets you serve up brand and product information through platforms like Google Assistant, Alexa, Siri and Cortana. It makes your customers experience with you more convenient and far less time-consuming.

Cognitive Search

This fully managed NLP search tool replaces traditional enterprise search bars on websites, apps, forums, internal tools and can pull answers from unstructured data in your ecosystem. It saves time and frustration by returning precise results based on the intent of a query instead of the keywords. Whether it’s an employee, a customer or a supplier doing a search, they’ll get the exact information they need faster.

Smart Talk

This lets your customers interact with your brand through a smart device like a smart speaker and lets you serve up brand and product information through platforms like Google Assistant, Alexa, Siri and Cortana. It makes your customers experience with you more convenient and far less time-consuming.

Discover. Design. Deploy.

You’ll love the simplicity of being brought through our structured AI build methodology. Our professional services team ensures our clients receive consistently high-quality Conversational AI deployments.

Discover. Design. Deploy.

You’ll love the simplicity of being brought through our structured AI build methodology. Our professional services team ensures our clients receive consistently high-quality Conversational AI deployments.